Learning Programs

Discovery Consulting helps clients expand their actions and thoughts in ways that enable them to succeed in their changing environments. We provide individual and group coaching along with forward-thinking learning programs that change behavior by facilitating new ways of thinking and acting. The programs combine cutting edge content with innovative instructional design and highly interactive facilitation.

Most of the programs focus on optimal interactions among people at work. We draw on the skills of emotional intelligence, as well as cognitive-behavioral and social psychology to give clients effective tools and mind-sets they will use for continued success. The design and facilitation of the programs keep clients engaged, challenged and focused on learning, leading to long-lasting and effective learning.

LEADING PEOPLE

Objective: To strengthen leadership skills of experienced managers, and develop skills of newer managers

Participants learn skills and mind-sets to:

• Articulate a vision and goals for the organization.
• Motivate and lead performance; creating accountability for behavior and results.
• Coach people to develop and build motivation.
• Lead change.
• Communicate through dialogue (to influence and be influenced; resolve conflict, and handle difficult conversations).
• Facilitate innovation.

MASTERING DIFFICULT CONVERSATIONS

Objective: To turn disagreement into mutual understanding

Participants learn skills and mind-sets to:

• Encourage open-minded listening, learning and collaboration by all parties.
• Express their own point of view in a way that leads to understanding.
• Draw out others’ point of view; listen to it and understand it.
• Collaborate to create a third point of view that integrates the differences.

CAREER SELF-MANAGEMENT

Objective: to enable employees to identify career roles that are most fitting for them, and to take steps to move into those roles.

Participants learn skills and mind-sets to:

• Assess their career-related skills, interests, style and values.
• Research and select appropriate job targets.
• Build, maintain and use a professional network.
• Communicate their strengths and experience to match targeted positions.

COACHING FOR INNOVATION

Objective: to facilitate innovation by using specific leadership and communication skills

Participants learn skills and mind-sets to:

• Create an environment that welcomes expression, expansion and application of ideas.
• Provide guidance by encouraging applying the innovative thinking patterns to business challenges.
• Help colleagues overcome the personal and organizational roadblocks to innovation.
• Promote creativity, enthusiasm and an attitude of possibility.

INTERNAL SERVICE EXCELLENCE

Objective: To develop skills, structures and mindsets that improve service to internal customers

Participants learn skills and mind-sets to:

• Define department capabilities and services. Set standards for each key service.
• Communicate with customers and agree on expectations for key services.
• Communicate surprises or errors early and constructively.
• Match resources (people & technology) to customer needs & expectations.
• Conduct ongoing research and development to satisfy customer needs.
• Create & reinforce a mindset and culture of service excellence and customer satisfaction.

TEAM DEVELOPMENT

Objective: To enable teams and leaders to accelerate their performance curve

Participants learn skills and mind-sets to:

• Clarify goals. Assess their behavior patterns, strengths, and developmental challenges.
• Analyze their assessment data, enabling all members to develop their own interpretation of their patterns, strengths, and challenges.
• Identify desired changes, plan actions, and commit to change.
• Transform previously invisible or un-discussible information into topics for team learning.
• Understand the cause and effect relationships between events, behaviors and attitudes, which enable them to make high-impact change.
• Clarify the gap between the actual and the desired situations, which motivates learning and change
• Experiment with new behaviors and ways of thinking that would have been impossible under other conditions.
• Commit to constructive behavioral change.